• www.solid-fitness.sk
  • www.solid-fitness.cz
  • www.solid-fitness.at
Mon-Fri - 8:00-16:00     +421 911 336 625      info@solid-fitness.eu

Terms and Conditions

Dear customers, according to legislative norms of the Slovak republic, namely the Act on Consumer Protection in Mail Order Sale (Act No. 108/2000 Coll.) and for the purposes of clear and comprehensible terms and conditions needed for trouble-free shopping at www.solid-fitness.eu, the following trading conditions are as stated below:

I. General provisions

The seller is the company INVEX TRADE Ltd., CRN: 44 475 985, TIN: SK2022707082, entered in the Business Register of the District Court Trenčín, section: Sro, Insert No.: 20882/R (hereinafter as „Seller“ only).
The customer (hereinafter as „Buyer“ only) is a natural or legal person, who has ordered goods on the website www.solid-fitness.cz.
The trading conditions stipulate the rights and duties of the Seller and the Buyer. By ordering goods the Buyer accepts the Trading and Delivery Conditions declared by the Seller. The Trading Conditions are binding for both parties, unless stipulated otherwise.

II. Subject of the order and ordering of goods

The subject of the order are goods and services listed at www.solid-fitness.eu. After the order has been placed, the Buyer will receive an order confirmation email with a copy of the order.
In case that the Buyer does not receive this confirmation email, we strongly advise to contact us on the telephone numbers listed under Contact us, or via info@solid-fitness.eu.
Orders are being processed 24 hours a day. The property in the ordered goods and services shall only pass to the Buyer upon full payment of the price.

III. Duties of the Seller

The Seller hereby undertakes to:

- deliver the correct kind and amount of goods based on the Buyer’s order in a price valid at the time the order had been placed and under the arranged payment conditions,
- dispatch the accordingly packaged ordered goods in due time to the address of delivery stated by the Buyer,
- secure a complete realization of the order duly, in due time and with due professional care
- maintain confidentiality about the information obtained during the realization of the order,
- deliver goods with an invoice.

The Seller is not responsible for:
- belated deliveries of goods caused by the courier company,
- damaged parcels caused by the courier company.

IV. Duties of the Buyer

The Buyer hereby undertakes to:

- truthfully fill out the required order form that is needed to deliver ordered goods in a correct manner and to issue the invoice. In case of natural persons these details are: name, surname, billing address/ shipping address (unless they are identical), email address and phone number needed to contact the Buyer in order to confirm the order and arrange the details of delivery of ordered goods. In case of legal persons these details are: name and surname of the contact person, company name, CRN, TIN (for VAT payers), company address and delivery address (unless they are identical), email address and phone number needed to contact the Buyer in order to confirm the order and arrange the details of delivery of ordered goods.
- pay the price of the goods in full, at due date of payment and according to Business Conditions valid at the time of the order dispatch and its following confirmation of the Seller,
- accept the ordered delivery duly, check if the packaging is intact, and in case your parcel is damaged, immediately write a damage claim with the courier agent.  It is not possible to claim warranty on transport damages without this claim.

V. Postage and delivery times

Total order value of 100€ and under:

- The ordered goods are dispatched from our central warehouse via the courier service GEISS – 2,90€
- Delivery times are listed on the web page of each product and are stated in business days
- The delivery time is 48 hours after the package has been dispatched from our company (usually 24 hours)
- You will be notified about the time of delivery via a text message and an email from the courier service
- Before delivering your goods, the courier will contact you over the phone

Total order value of over 100€:

- The ordered goods are dispatched from our central warehouse via the courier service GEISS – 0,00€
- Delivery times are listed on the web page of each product and are stated in business days
- The delivery time is 48 hours after the package has been dispatched from our company (usually 24 hours)
- You will be notified about the time of delivery via a text message and an email from the courier service
- Before delivering your goods, the courier will contact you over the phone

VI. Payment method

The Buyer chooses the payment method in the 3rd step of the order form under „Shipping and payment“
Cash on delivery: the goods will be paid for in cash upon delivery by the GEISS courier agent.
Bank transfer: when choosing payment with a transfer order, the Buyer will receive an email (sent to the provided email address) with a proforma invoice, with all details needed to complete the transfer,
- after the payment has been transferred to our account, the order will be dispatched.

Webpay - credit cards accepted are MasterCard, MasterCard Electronic, Maestro, VISA, VISA Electron, VPAY, Diners Club International.

VII. Rescission of contract - Returns

Applies to online shopping in our e-shop
Guidance for the Buyer when rescinding the contract
(By course of Act No. 102/2014 Coll. on Consumer Protection in Sale of Goods and Rendition of Services based on a Distance Sales Contract or a Contract entered outside of the Business Premises of the Seller including subsequent amendments and additions)
1. The Seller has the right to rescind without stating any reasons within the period of 14 days. The rescission period expires 14 days after the Buyer or any third party appointed by the Buyer except for the courier has accepted delivery of ordered goods.
2. To exercise the right to rescind, the Buyer must inform about the decision to rescind in a declaration either via email to info@solid-fitness.eu or by letter to INVEX TRADE s.r.o., Podjazdová 9, 971 01 Prievidza. For this purpose the Buyer can use the Notice of Rescission template available for download HERE. In case of rescission via email the Seller must confirm this rescission immediately via email.
3. The rescission period is observed only if the Buyer sends the declaration to claim the right to rescind before the rescission period expires.
4. After rescinding the contract the Seller returns all payments associated with entering the contract, namely the purchase price including postage and delivery fees. The payments of the Seller will be refunded to the Buyer as soon as possible, no later than 14 days after receiving the declaration of Contract Rescission. The payment will be transferred in the same manner as was used by the Buyer, unless otherwise agreed by the two parties.
5. The payment will be refunded to the Buyer after the ordered goods have been delivered back to the above mentioned address of the place of business of the Seller or after the Buyer has submitted a receipt of consignment for sending the goods back, depending on what takes place first. 
6. The goods must be delivered back to the address INVEX TRADE s.r.o., Podjazdová 9, 971 01 Prievidza, Slovak republic, no later than 14 days after exercising the right to rescind the contract. The period is considered to be observed only if the Buyer – consumer has sent the goods back before the 14-day period had expired. Direct costs required to return the goods are covered by the Buyer – consumer, in case of a Distance Sales Contract these include costs of such nature that can not be returned via post.
7. The Buyer is responsible for any reduction of the value of goods caused by handling them in a different manner to what is required to determine the nature, quality and functionality of the goods. Returned goods can not show signs of use and have to be sent back to the Seller with all accessories, documentation, packaging, etc. If the goods are incomplete, show signs of damage or use or the protective wrapping is damaged, the Seller does not accept the Contract Rescission or by agreement with the Buyer charges the Buyer with costs associated with restoration of goods.
8. To rescind the contract as a Buyer without a problem, it is important to abide by the following conditions:
- the goods must be in their original intact packaging,
- the goods must be unused,
- the goods must be undamaged,
- the goods must be complete,
- the goods must be dispatched back along with proof of purchase and a written declaration of Contract Rescission.
We strongly recommend to send the goods by recorded delivery with insurance, as we are not responsible for their possible loss or damage on their way back to our company.

VIII. Warranty period

Legal warranty period applies to all products, unless stated otherwise on the web pages of individual products. The warranty period of such products exceeds legal framework.

IX. Warranty claim order

This warranty claim order is an inseparable part of the Trading and Delivery Conditions of INVEX TRADE, s.r.o.
Upon taking delivery, the Buyer is obliged to examine the package and, in case of evident and on the surface noticeable damage, obvious wear or partial loss of the delivery, to immediately claim these damages to the courier agent. A damage protocol must be written immediately, stating the extent of damage or loss. The courier is obliged to write up this protocol. Any further handling of the damaged package must be carried out in accordance with orders of a courier agent.
If the damage or partial loss of the package is not apparent to the Buyer upon accepting delivery, the Buyer is obliged to inform the Seller about the occurrence of damage without any delay, no later than 2 days after delivery of goods.
In case of detection of manufacturing defects it is necessary to consign the goods back to the address listed under Contact us or stated on the invoice, along with a statement of claim reason. Please remember to attach a copy of the invoice. The claim will be resolved in conformity with corresponding regulations of the Commercial Code or the Civil Code. Damage of goods caused during transport to the Seller will result in repudiation of the claim. Therefore, we strongly recommend sending the goods by recorded delivery with insurance.

The claim must be in written form and must contain the following:

a) designation and description of the defect
b) order number or parcel number from the identification label
c) a copy of the invoice
d) a copy of the damage protocol (only if it was written up with the courier agent upon taking delivery)
The Seller will resolve the claim immediately, in complicated cases within 3 business days. In justified cases, especially those that require professional evaluation, no later than 30 days after claim application. This period can be prolonged until the Buyer provides aforementioned documents, or for the time needed for professional evaluation of the defect. After expiration of this period the Buyer is entitled to either rescind the contract or has the right to exchange the goods.
For faster and more operative solution of your warranty claims, please do not hesitate to contact us by phone as well.
Claims are resolved:
- via email at info@solid-fitness.eu
- by regular mail at INVEX TRADE s.r.o., Podjazdová 9, 971 01 Prievidza, Slovak republic.

The Buyer – consumer has the right to turn to the Seller with a request for rectification (via email at info@solid-fitness.eu), in case the Buyer is not satisfied with the way the claim was handled or when the Buyer believes the Seller has infringed the Buyer’s rights. If the Seller rejects this request or does not reply to it within 30 days, the consumer has the right to file a proposal for an alternative dispute resolution (hereinafter referred to as ADR) under the Act No. 391/2015 Coll. ADR subjects are legislative bodies and authorised legal persons  under §3 of Act No. 391/2015 Coll. The proposal can be filed in a manner specified under § 12 of Act No. 391/2015 Coll.
The consumer can also file a complaint via the ADR Online Dispute Resolution platform available online at http://ec.europa.eu/consumers/odr/index_en.htm.
ADR can only be used by the consumer – a natural person, who does not act in pursuance of his/her business activities, occupation or profession when entering and executing the contract. ADR only applies to disputes between a consumer and a seller that results from or is related to the Consumer contract. ADR only applies to Distance Sales Contracts. ADR does not apply to disputes with value under 20 EUR. An ADR subject can charge a maximum of 5 EUR incl. VAT as a fee for initiation of ADR.
Privacy policy
During the process of placing an order the Buyer will be requested to provide personal data (name, surname, address, phone number, email address CRN, TIN). Provding personal data on the part of the Buyer is voluntary. With provision of personal data the Buyer gives permission to use, process and store this data in the database of the Seller. The Buyer has the right to retract this permission in written form at any time. The permission will expire within 1 month of delivery of this permission retraction. It is required to send the permission retraction to info@solid-fitness.eu.
The seller acquires data needed exclusively for technical securing of a purchase at www.solid-fitness.eu, i. e. to deliver the ordered goods, provide marketing and commercial information, issue the invoice, etc. 
The Seller declares all personal data to be strictly private and are to be handled in compliance with Act No. 122/2013 Coll. This data is not distributed, rented, or provided to a third party.  The only exception is provision of data to subjects whose cooperation is essential for correct execution of your order. (E. g. courier companies – provision of address for delivery of goods). This data, however, is always provided one-time only, solely for the purposes of realization of the order.
The information system of personal data is properly registered in the Office for Personal Data Protection of the Slovak Republic under the registration number 201411275.

XI. Final provisions

All legal relations that come into existence between the Seller and the Buyer abide by the Legal regulations of Slovak Republic. Relevant provisions of the Civil Code will be applied to matters untreated by these Trading and Delivery Conditions. 
These Trading conditions have entered into force on 1. 04. 2016
Supervisory body:
Slovak Trade Inspection (SOI)
Slovak Trade Inspection Inspectorate for Central Slovak Region
Sládkovičova 11, 971 01 Prievidza 1
Department of Consumer Protection and Technical Inspection of Products
tel.: +42146/5422 771 fax: +42146/5420 685 email: tn@soi.sk

Mon-Fri - 8:00-16:00     +421 911 336 625      info@solid-fitness.eu
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